27. Troubleshooting NT in the Enterprise

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TechNet at http://www.microsoft.com/technet/ has a complete set of Resource kits, the Microsoft Knowledge Base and the Drivers and Patches within the TechNet Supplemental.

In addition, support is available from http://support.microsoft.com/ including chat, newsgroups and FAQs.

There are also troubleshooting guides available at http://www.microsoft.com/support/products/backoffice/winnt/content/nttroubleshoot/.

Troubleshooting methodology is:

Discover the problem
Explore the boundaries
Track possible approaches
Execute the approach
Check for success
Tie up loose ends

ipconfig /all - shows IP, WINS and DHCP configuration.
route print - displays the active route.
ipxroute config - show the IPX network number, frame type and binding config.
ipxroute servers - show the SAP table.
ipxroute table - shows the IPX routing table.

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